The procedure for returning an item purchased at our online store is as follows:
Send an email request for the return to firstname.lastname@example.org no later than 15 working days from the date you received the product, letting us know the reason for the return and order number.
The items should be packaged:
a) In original condition, together with any and all accessories included in the original package, and may not be used, cleaned or damaged in any way.
b) With all original labels and packaging.
* Until such time as we receive an item in our store it remains the customer’s responsibility.
Return shipping costs are the customer’s responsibility. In cases where a product is deemed defective, Les Beads Studio shall assume the entire cost of return shipping and/or exchange.
Once a return is approved the value of the purchase will be refunded by the same method you made the original payment.
In the event of having mistakenly sent a different item to the one requested, or received a poor quality product, please contact email@example.com We will arrange for a return and/or exchange and Les Beads Studio will cover costs for both shipping and return.
For special offers, where shipping is offered free of charge, the customer shall bear the cost of return shipping should this be necessary.
Return deliveries with unpaid postage will not be accepted.
- Can I amend my order after I've placed it? Please, in this case contact to: firstname.lastname@example.org or Instagram DM
- I've received a faulty item, what should I do? Please, in this case contact to: email@example.com or Instagram DM
- I've received an incorrect item in my order, what do I do?
- Can I cancel my order after I've placed it? No, is it not possible.
- I'm missing an item from my order, what do I do?Please, in this case contact to: firstname.lastname@example.org or Instagram DM
- Can I have items sent to someone as a gift?If you want to send something to someone as a gift then you can use their address as the delivery address for your order.
- I’ve cancelled my order – when will my money be available again? Before 15 working days.